Trust & Safety
Your safety and peace of mind are our top priorities. Here's how we protect you.
Verification Process
Every professional on our platform undergoes a rigorous verification process before they can accept jobs. We verify identity, credentials, and work history through multiple sources.
- Government ID verification (driver's license or passport)
- Professional license validation for regulated trades
- Business registration and tax ID confirmation
- Reference checks from previous clients
- Ongoing monitoring and re-verification every 6 months
Background Checks
We conduct comprehensive background checks on all professionals through trusted third-party screening services.
- National criminal record search (county, state, and federal)
- Sex offender registry check
- Credit history review for financial responsibility
- Drug screening for on-site workers
- Motor vehicle record check for driving history
Secure Payments
All transactions are processed through encrypted, PCI-compliant payment systems. Your financial information is never shared with service providers.
- 256-bit SSL encryption for all transactions
- PCI DSS Level 1 compliant payment processing
- Payment held in escrow until job completion
- Multiple payment options: credit card, debit, Apple Pay, Google Pay
- Itemized receipts and transaction history
Satisfaction Guarantee
We stand behind every booking made through our platform. If you're not satisfied, we'll make it right.
- 30-day satisfaction guarantee on all completed work
- Free redo if the job doesn't meet specifications
- Refund processor for unresolved issues
- Dedicated dispute resolution team available 24/7
- Up to $10,000 protection on eligible services
Insurance & Liability
All professionals on HandymanXPro are required to carry appropriate insurance coverage for their trade.
- General liability insurance (minimum $1M coverage)
- Workers' compensation insurance
- Professional liability where applicable
- Bonded services for added protection
- Proof of insurance verified annually
24/7 Support & Safety Team
Our dedicated safety and support team is available around the clock to address any concerns.
- 24/7 phone, email, and live chat support
- Emergency response line for urgent issues
- In-app safety check-ins during service appointments
- Pro tip: always communicate through our platform
- Report concerns anonymously
Our Safety Badges & Certifications
We maintain the highest standards of trust and safety in the home services industry.